Palm trees Miami

Travel Hub

On the Ground

We strive to take all the hassle out of travel, whether during the planning and booking process or during the trip itself – when it matters most. To ensure that your journey runs as smoothly as possible, we work with our trusted local partners to provide all the services and support you need throughout your holiday.

Our local partners

We work closely with the best local suppliers across the USA, Canada and Alaska each of whom specialises in providing a range of services in one country or area. Our relationships with these carefully selected local partners allow us to have complete trust in the services they provide on the ground. If you’re travelling on one of our Tailor-made Holidays or Private Journeys, they will be there to meet you at the airport, provide your transportation, take you on the excursions that you’ve booked with us and check you in at your hotels.

We are also highly selective when it comes to guides, ensuring that you get the most out of all the tours you take thanks to their insightful commentary. We and our local partners hand-pick the best available guides in each area: we look for an excellent level of spoken English, a friendly personality and in-depth specialist knowledge. We choose the guides best placed to show you around one specific sight or attraction, so usually you will have different guides on different days of the trip; however there will also be an overall representative to accompany you from place to place and keep everything running smoothly.

With you all the way

No matter which type of holiday you choose, when you travel with us you can be sure of our support whenever you need it. For any minor issues that arise or questions you might have while you’re on your trip, our local partner is on hand to help. In the unlikely event that you require more urgent assistance, we will also provide you with our emergency 24-hour phone number. It’s all part of our service, helping to give you peace of mind and make your trip as relaxing and stress-free as possible.


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Meet Our Team

Real North America Travel Experts

Mallika Jain - Travel Expert

Mallika’s love for North America first began when she attended an American boarding school as a teenager. Her mother’s side of the family lived in the USA, so she enjoyed frequent trips across many states.

Joshua Salter - Travel Expert

Joshua has been travelling to the USA since childhood, visiting his father and four siblings on the west coast. He is fortunate to have travelled to 42 of the 50 US states, and hopes to complete the set by his next big birthday.

Dominique Kotsias - Product Manager

Dominique caught the North America travel bug when she was in her late teens and has travelled extensively throughout the USA and Canada, particularly drawn to the countries' outstanding natural beauty and wildlife. With over 10 years of product and marketing experience in North America, Dominique’s passion for the destination is infectious.

Ben Line
Ben Line - Head of Sales

Ben Line is the Head of Sales at Journeyscape and our sister brand Journey Latin America, having lived abroad and travelled extensively over the years.

Why Journeyscape?

We love north america

  • Up-to-the-minute knowledge underpinned by 40 years experience
  • All of our Travel Experts have personal knowledge of the destination
  • A passion for the region runs through all we do

Travel with Confidence

  • Fully bonded and licensed
  • ATOL-protected
  • Book with confidence, knowing every penny is secure
  • 24 hour help available at every step of your journey

The Real North America

  • Our insider knowledge helps you go beyond the guidebooks
  • We hand-pick hotels both for their character and services
  • We'll give you authentic experiences based on your personal preferences

Journeyscape brought to you from the award-winning experts at Journey Latin America