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Consumer and Financial Protection

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CONSUMER AND FINANCIAL PROTECTION

Journey Latin America Ltd. (company registration no. 1474705).

Journeyscape is owned and operated by Journey Latin America Ltd. We have been trading for over 40 years. Since the outset, the cornerstone of our approach has been that you, our clients, should feel comfortable about paying substantial sums of money for something which we will deliver sometime in the future. You need to know that we can be trusted, and that you have full financial protection under the Package Travel Regulations 2018.

When you book travel services with Journeyscape your money is protected.

A: If you are resident in UK

  • When we book for you a full package, which includes flights, excursions and hotels you are covered by our ATOL licence.
  • When you book just flights, you are covered by our ATOL licence.
  • If you book a package holiday which includes no flights, you are covered by our ABTA bond.
  • If you book other travel services, such as hotels or cruises or land transport, individually or together, you are covered by our ABTA bond.

 

B: If you are NOT resident in UK

  • When we book for you a flight or a flight-package which starts from the UK, your booking is covered by our ATOL licence.
  • In all other circumstances, travel services you book with us are protected by our ABTA bond

 

ABTA

ABTA is the Association of British Travel Agents:

Book with Confidence
We are a member of ABTA (membership number V2522) which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as flights on their own may not be protected and you should ask us what protection is available. Check our ABTA membership.

AITO

We’ve also been members since 1989 of AITO (membership number 5072), the Association of Independent Tour Operators whose strict membership criteria offer additional security, as well as their insisting on our commitment to high standards of service.

AITO Quality Statement
Journey Latin America Ltd. is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Journey Latin America Ltd. abides by the Association’s Code of Business Practice and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

ATOL

All our flight-inclusive holidays are protected by the CAA’s ATOL scheme.

ATOL stands for Air Travel Organiser’s Licence which is issued by the CAA every year after very close scrutiny of our accounts and trading patterns: we pay a protection levy to the CAA for every UK-based client we book, so that if we ourselves cease to trade your money is protected. (Journey Latin America’s ATOL number is 2828).

“All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information; or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate

In short, everything you book with us is protected.
When you book travel services with Journeyscape, your money is protected.

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About Us

Brought to you by Journey Latin America, the team behind the UK's No.1 Specialist in travel to Central and South America, Journeyscape is a collection of inspiring, authentic and extraordinary journeys delivered with exceptional customer service across the USA and Canada.

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Our Awards

Don't just take our word for it - over our 40 years of experience Journey Latin America, sister company of Journeyscape, has won numerous prestigious awards acknowledging our outstanding service and expertise.

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Meet Our Team

Real North America Travel Experts

Mallika
Mallika Jain - Travel Expert

Mallika’s love for North America first began when she attended an American boarding school as a teenager. Her mother’s side of the family lived in the USA, so she enjoyed frequent trips across many states.

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Joshua Salter - Travel Expert

Joshua has been travelling to the USA since childhood, visiting his father and four siblings on the west coast. He is fortunate to have travelled to 42 of the 50 US states, and hopes to complete the set by his next big birthday.

Dominique
Dominique Kotsias - Product Manager

Dominique caught the North America travel bug when she was in her late teens and has travelled extensively throughout the USA and Canada, particularly drawn to the countries' outstanding natural beauty and wildlife. With over 10 years of product and marketing experience in North America, Dominique’s passion for the destination is infectious.

Ben Line
Ben Line - Head of Sales

Ben Line is the Head of Sales at Journeyscape and our sister brand Journey Latin America, having lived abroad and travelled extensively over the years.

Why Journeyscape?

We love north america

  • Up-to-the-minute knowledge underpinned by 40 years experience
  • All of our Travel Experts have personal knowledge of the destination
  • A passion for the region runs through all we do

Travel with Confidence

  • Fully bonded and licensed
  • ATOL-protected
  • Book with confidence, knowing every penny is secure
  • 24 hour help available at every step of your journey

The Real North America

  • Our insider knowledge helps you go beyond the guidebooks
  • We hand-pick hotels both for their character and services
  • We'll give you authentic experiences based on your personal preferences

Journeyscape brought to you from the award-winning experts at Journey Latin America